Note that these answers were current at date of publication and are meant as guidance for pharmacy professionals. The College cannot tell a registrant what course of action to take, provide legal advice or opinions, or make any decisions for a registrant.
RELEASING INFORMATION ABOUT A DECEASED PATIENT
Q: Can we give the details of a deceased patient’s profile to family members, including medical history and medical expenses for tax purposes?
Q: Our community pharmacy has original prescriptions and hard copies dating back to before we started scanning. How long do we need to keep these?
BEST POSSIBLE MEDICATION HISTORY AND PHARMACY TECHNICIANS
Q: Does a pharmacy technician have the scope of practice to perform a Best Possible Medication History (BPMH) when a patient is admitted to – or discharged from – hospital?
NEW ASSISTANCE PROGRAM FOR REGISTRANTS EXPERIENCING MENTAL HEALTH OR SUBSTANCE USE CONCERNS
Since 2004, the College has offered an assistance program offering intervention, assessment, and monitoring to its registrants experiencing work/life stress, concerns about their mental health or substance use problems.
As of July 5, 2019, Lifemark Health Group provides case management and monitoring services for registrants on behalf of the College. Under the Ontario Pharmacy Health Program (OPHP) administered by Lifemark, the primary objective is to ensure that registrants receive appropriate treatment and monitoring services and remain in stable recovery thereby allowing them to practise safely when they return to the practice environment.
The program is available to all registrants of the College. Registrants can access the program directly and anonymously. Access can also be facilitated on behalf of the registrant by the College.
Note: The program was previously administered on behalf of the College as the Ontario Pharmacy Support Program by the Centre for Addiction and Mental Health (CAMH). CAMH no longer provides this service. Those currently participating in the CAMH program have been notified of the transition to Lifemark and the College is working closely with both Lifemark and CAMH to ensure an effective and seamless transition to the new program.
STAYING ALERT TO FRAUDULENT PRESCRIPTIONS
In June and September 2019, the College shared an alert in e-Connect from the Ontario Provincial Police regarding a specific ongoing fraud occurring at pharmacies involving false oxycocet prescriptions. Specifically in this case:
Police have been advised that a particular amount of oxycocet has been used in a series of frauds across Ontario.
The prescription is for 120 oxycocet pills. Suspects are using the agent system to pick up the prescription for a parent, relative, or neighbour. The patient will present the identification of the person as a facsimile as either a picture on a phone or a copy of the health card or accepted Identification.
The College is pleased to let registrants know that as a result of increased awareness of this fraud, numerous individuals were arrested and charged. Registrants should continue to be vigilant and report any fraudulent prescriptions to the police.
To assist registrants in identifying and handling fraudulent prescriptions, the College provides two fact sheets on our website, Forgery: Management and Reporting of Fraudulent Prescriptions and Forgery: Tips for Identifying Fraudulent Prescriptions.