The Ontario College of Pharmacists regulates both pharmacies and registrants. There are provincial and federal pieces of legislation, accompanying acts, regulations and College By-Laws along with the Standards of Operations and Standards of Practice that affect the issuance and renewal of certificates of accreditation for pharmacies and certificates of registration for registrants. The College ensures only those applicants who have met the registration requirements are authorized to practice in Ontario.
The College website is the primary resource for information surrounding the responsibilities of issuing and maintaining certificates of accreditation and registration. College staff in Pharmacy Applications & Renewals (PAR) and Member Applications & Renewals (MAR) are available to assist if necessary.
The following FAQs outline what to expect when consulting these resources:
PHARMACY APPLICATIONS & RENEWALS (PAR)
CAN YOU EXPLAIN WHAT PAR DOES?
PAR provides front-line customer service to pharmacy applicants, operators and third party providers. It assesses applications to determine eligibility/suitability, and creates and maintains records (dispensing fees, hours of operation and personnel) for community and hospital pharmacies as well as pharmacy Health Profession Corporations. It also responds to queries about pharmacy accreditation and annual renewals.
WHERE CAN I GET INFORMATION ABOUT PHARMACY TRANSACTIONS?
Information on Health Profession Corporations as well as community and hospital pharmacies is found on the College website under Practice & Education. Each section contains specific information about fees, forms, processes, timelines and relevant legislation, regulations and bylaws. It is important to familiarize yourself with the College website content and formulate specific questions before contacting PAR. Representatives are available to help clarify information about processes; however, they will not provide legal interpretations. Independent counsel should be used for all legal advice.
WHAT IS THE BEST WAY TO REACH A PAR REPRESENTATIVE?
For PAR representatives, email firstname.lastname@example.org at any time or call the College at 416-962-4861 ext. 3600 during regular business hours.
MEMBER APPLICATIONS & RENEWALS (MAR)
CAN YOU EXPLAIN WHAT MAR DOES?
MAR provides support and information regarding requirements and processes for obtaining and maintaining a certificate of registration.
WHERE CAN I FIND THE MOST UP-TO-DATE INFORMATION PERTAINING TO MY CERTIFICATE OF REGISTRATION APPLICATION?
To access current information on the status of your application for a certificate of registration, including all validated requirements and outstanding requirements, log on to the online services portal. Registrants and applicants should refer to the College website for further information, including details on requirements, fees and timelines, and supporting documentation.
WHAT IS THE BEST WAY TO REACH A MAR REPRESENTATIVE?
To reach a MAR representative, email email@example.com at any time or call the College at 416-962-4861 ext. 3400 during regular business hours.
Phone calls and emails are answered in the order they are received regardless of the communication method. However, communicating by email facilitates the ability to receive links to helpful resources. Our representatives strive for a high level of service with the goal of providing timely responses to all inquiries. Please allow up to three business days for a reply before following up. Multiple points of contact are discouraged as this creates inefficiencies and prolongs response times to inquiries.