Community Practice Environment

Three Things to Know About OCP’s New Corporate Pressures Hotline

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The Corporate Pressures Hotline is a new way for the College to hear from registrants about their experiences with corporate pressures in pharmacy.

Here are three things you should know about the hotline:

number one

It’s simple to use.

The hotline is available from Monday to Friday, noon to 4 p.m. (excluding holidays). You can reach out by phone at 416-962-4861 x3700 or by email at

The hotline is managed by experienced OCP staff, most of whom are pharmacy professionals themselves. Staff will ask a series of questions to guide the conversation, but it is up to you how much you want to share. Staff may also refer you to other relevant information or resources.

number two

Information can be provided anonymously.

Although we may ask for your contact details to appropriately address the feedback you’ve shared, it will be up to you to decide whether you want to share this information.

number three

Your experiences will help us respond more quickly to concerns about the practice environment.

The hotline is one way that we are continuing to track and look into concerns about corporate pressures that get in the way of your ability to deliver the care you want to provide to your patients, or that negatively affect your personal well-being.

The information you share may be used to:

  • identify new trends we should be aware of
  • identify specific pharmacies or pharmacy corporations where pressures are present
  • contribute to the College’s actions towards specific pharmacies or corporations
  • identify gaps in understanding or communication

For more information about the hotline, including FAQs, please visit the Corporate Pressures Hotline webpage on the OCP website.

The College is committed to ensuring that pharmacy business practices do not interfere with the wellbeing of pharmacy professionals or their ability to meet the Standards of Practice or Code of Ethics. For more information on how we are addressing corporate pressures, please visit our Quality First: Addressing Business Pressures on Pharmacy Practice webpage.

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